HollyFrontier Specialty Products has products available from our Tulsa, OK Refinery as well as from our third party terminal locations. All locations operate on a Monday to Friday schedule. For your convenience, you will find a table below that lists all the terminal locations and the respective loading hours for each.
Orders can be placed with the HollyFrontier Specialty Products Customer Service Center, by phone or email, Monday through Friday between the hours of 8 AM and 5 PM EST. Official "receipt" of an order will ultimately be contingent upon Marketing and Credit approval. Please note that product ordering lead-time begins when the order is considered "received".
HollyFrontier Specialty Products Marketing Services Center is located in Plymouth Meeting, PA:
|HF Sinclair Refining & Marketing LLC
401 Plymouth Rd, Suite 350 Plymouth Meeting, PA 19462
For the best possible service, please direct all inquiries to our Customer Service Center and not to the servicing terminal. Customer Service is available to you for after hour emergency calls through the Customer Service 800 number.Emails are not monitored outside of business hours.
Minimum lead times are expressed in working days following receipt of order (defined in Order Placement). Every effort will be made to meet the requested ship date within available plant, terminal, and/or truck capacity. You will be notified in the event the ship date cannot be met.
|TULSA||3 WORKING DAYS||5 WORKING DAYS|
|ALL OTHER THIRD PARTY TERMINALS||2 WORKING DAYS
CANADIAN SHIPMENTS 3 WORKING DAYS
Exceptions to the stated minimum lead times may be granted on a case-by-case basis.
Note: Shipments compete for loading spots and truck availability. Therefore, placing your order as far in advance as possible helps to ensure specific loading times and the carrier and Terminal to plan coverage for the shipment.
Railcars are only available from our Tulsa Refinery. When applicable, emergency orders (orders to be executed in less than standard lead time or outside of normal operating hours) will be charged a minimum of $350.00 or HollyFrontier’s incurred costs, whichever is greater. This charge will be applied at the time of order placement and customers will be made aware of the surcharge prior to the order being entered into the order management system.
Requests to change product quantities on an order that has already been entered into the order management system will be handled based on the individual order in question. The Customer Service Specialist will take all required information, confer with the facility and advise customer within two hours if the changes can be accepted. If the change pertains to a Blend-to-Order product, which has already been blended, no changes will be accepted. If an order needs to be cancelled, please note that added costs directly related to the cancellation will be the responsibility of the customer. The complete order will be subject to the full lead-time from the time the request is made.
HollyFrontier provides a Certificate of Analysis for all shipments from our Tulsa Refinery as well as from all of our third party terminals
|Location||Starting Time||Ending Time|
|Tulsa, OK (Refinery)||5:00 AM||1:00 PM|
|Commerce, CA||6:00 AM||2:00 PM|
|Richmond, CA||8:30 AM||3:30 PM|
|North Haven, CT||6:00 AM||3:00 PM|
|Atlanta, GA||4:00 AM||4:00 PM|
|E. Chicago, IN||8:00 AM||2:00 PM|
|Buffalo, NY||6:00 AM||3:00 PM|
|Cleveland, OH||6:00 AM||6:00 PM|
|Catoosa, OK||7:00 AM||3:00 PM|
|Toledo, OH||6:00 AM||6:00 PM|
|Houston, TX||8:00 AM||3:30 PM|
|E. Charlotte, NC||8:00 AM||2:00 PM|
|Selma, CA||7:00 AM||3:00 PM|
|Westborough, MA||7:00 AM||2:00 PM|
|Location||Product||Maximum Products per Truck||Full Truck Load Quantity||Minimum Quantity for each Product||Comments|
|Tulsa OK Refinery||Lubes
Gate address: 1700 S. Union
|2||6,000 gallons||2,500 gallons||Limited to 1 Aromatic Oil Product which will be loaded first. The tractor/trailer height must not exceed 12’6”.|
Gate address: 1960 S. Union
|1||43,000 -45,000 pounds based on equipment||Limited to single compartment center loading trailers only.|
|Aromatic Oil Products
Gate address: 1960 S. Union
|1||5,500 gallons||The tractor/trailer height must not exceed 12’6”.|
|Third Party Terminals||ALL||2||Lubes 6,000 gallons,
Aromatics 5,500 gallons
|1,500 gallons||*TWIC cards are needed to load in Houston|
Note: Single orders for both paraffinic oils and aromatic oil products on the same truck will only be shipped if the truck has segregated loading and unloading systems.
Every effort will be made to accommodate the specific quantities requested; however, the availability of product and the corresponding tank truck equipment will determine the actual volume shipped. All products are loaded at the specific temperature appropriate for each product and HollyFrontier cannot guarantee delivery temperatures. Exceptions to the minimum truck quantities will be granted on a case-by-case basis.
Railcar order quantities must equate to approximately 98% of the car’s shell capacity.
Note: For all locations, the maximum weight limit of a vehicle and product combination shall not exceed a gross weight of 80,000 pounds. The maximum weight limit of a railcar and product combination shall not exceed 263,000 pounds.
All shipments are governed by HF Sinclair Refining & Marketing LLC’s standard terms and conditions. Exceptions valid only if agreed to in advance and signed by HollyFrontier Refining & Marketing LLC authorized representative. Orders are invoiced with the price in effect on the date of shipment.
Upon delivery of your product, any questions or concerns about quantity or quality must be brought to the attention of the HollyFrontier Specialty Products Customer Service Center. It is HollyFrontier’s standard to load/deliver within a 1% +/- tolerance. If there is doubt about a delivered quantity from a truck, you must indicate it on the Bill of Lading, have the driver sign the document, and send the signed document to the appropriate Customer Service Specialist. Only the HollyFrontier Customer Service Specialist can obtain the authorization for a product return. The driver will stay on site until a determination is made on how to proceed with the shipment.
Bulk products cannot be loaded into tandem trailers.
HollyFrontier Nominated Carrier – HollyFrontier nominates “Preferred” carriers for Customers and coordinates transportation arrangements based on the Customer's requirements and available equipment. Preferred carriers provide Standard Equipment. Additional equipment may be available for a nominal fee and must be specified when the order is placed. HollyFrontier nominated truck carriers provide two (2) hours of unloading time at no charge. The customer is responsible for any unloading demurrage beyond the 2 hours of free time. The carrier will bill the customer directly for any such demurrage.
Container Requirements –
Customer-Nominated or Customer-Owned Tank Truck or Rail Car - In instances where Customers provide or arrange for transportation the following conditions apply:
Truck drivers are responsible for the proper loading of their trucks. HollyFrontier will not pay demurrage charges when loads must be pumped off or topped off. Equipment should be provided to handle order quantity, but not exceed the maximum legal load.